Shipping & Returns

Fast, Reliable & Careful Delivery

At Bioaura, we believe your wellness journey should begin the moment you place your order. That’s why we ensure fast, reliable, and careful shipping across multiple regions — so your products reach you safely and on time.

Our dedicated logistics team and trusted delivery partners make sure every package is handled with care and precision, maintaining the quality and integrity of your Bioaura products.

Shipping Information

Processing & Dispatch

All orders are processed within 1–2 business days after confirmation.
Once your order is shipped, you’ll receive a tracking link via email or SMS for easy status updates.
During promotional periods or due to high demand, processing may take slightly longer — but we’ll always keep you informed.

Delivery Timelines

Metro cities: 3–5 business days
Other regions: 5–7 business days
Remote or rural areas: Up to 10 business days

Shipping Charges

Free Shipping on all domestic orders above ₹999.
A nominal shipping fee applies for orders below this amount.

International Shipping

We currently deliver to select international regions. Delivery times and charges vary depending on the destination and local customs regulations. Any customs duties or import taxes (if applicable) will be the customer’s responsibility.

Returns & Replacements

Your satisfaction is our top priority.
If your Bioaura order doesn’t meet expectations, we’ll ensure a quick and simple resolution.

Return Eligibility

You may request a return or replacement if:

The item received is damaged, defective, or incorrect.
The product is unopened, unused, and in its original packaging.
The return request is raised within 7 days of delivery.

Please note: For hygiene and safety reasons, consumable or personalized wellness products (such as supplements, powders, or custom formulas) cannot be returned unless damaged or defective on arrival.

How to Initiate a Return

Contact Us: Email us at support@bioaurashop.com with your order number, issue details, and clear product images (if applicable).
Review & Approval: Our team will review your request and share the next steps for pickup or return shipment.
Pickup or Return: Once approved, we’ll arrange a reverse pickup or guide you on how to send the product back.
Refund or Replacement:
- Refunds are processed within 5–7 business days after receiving and inspecting the returned product.
- Replacements are dispatched immediately once the return is confirmed.

Order Cancellations

You can cancel your order within 12 hours of placing it, provided it hasn’t been processed or shipped yet.
Once shipped, cancellations are not possible — but you can initiate a return after delivery if eligible.

Important Notes

Please ensure your delivery details are accurate at checkout to prevent delays.
Bioaura is not responsible for delays due to courier issues, natural calamities, or unforeseen logistical disruptions.
Refunds will not be issued for products damaged after successful delivery.
All refunds are made to the original payment method used during checkout.

Need Help?

Our customer care team is always here to support you.

📧 Email: support@bioaurashop.com
📞 Phone: +91-XXXXXXXXXX
🕒 Timings: Monday to Saturday, 9 AM – 6 PM

Because at Bioaura, your wellness experience — from order to delivery — matters most. 🌿